Modern Service Manager (ACM) – 6 months+

• Practice Cloud & Infrastructure

• Technologies Infrastructure & Cloud

• Location Remote, Germany

• Type Contract

Modern Service Manager (ACM) - 6 months+ - Germany (remote)

For a large organisation based in Germany we are looking for several  Modern Service Managers to support on a 6 month extendable contract. Working alongside technical delivery teams, business stakeholders, and end users, you will lead adoption strategies, create engaging learning experiences, and foster a culture of AI innovation that delivers measurable business outcomes.

• 100% remote but must be based in Germany
• German fluent and English language skills

The Role

• Manage Microsoft 365 and Azure service operations, including support requests, incidents, and problem management.
• Lead change management activities, governance processes, and service improvement initiatives.
• Monitor service health, operational KPIs, adoption metrics, and platform performance.
• Act as an escalation point for service disruptions and operational issues.
• Collaborate with engineering, product, and business teams to maintain and enhance service quality.
• Produce operational reporting and executive updates to support decision-making.
• Support Microsoft 365 Copilot and Copilot Studio adoption within enterprise environments.
• • Adoption & Change Management (ACM) • IT Service Management (ITSM) • Incident & Problem Management

Your Experience

• Over 8 years leading and managing digital transformations with a focus on Service Management, Adoption & Change Management and Microsoft.
• Hands on experience in Microsoft 365 Copilot and Copilot Studio environments
• IT Service Management (ITSM)
• Incident & Problem Management
• Governance & Compliance, Stakeholder Management
• Monitoring & Reporting, Service Health Monitoring

If interested please apply with your up to date CV and best contact number to reach you on. chloe.carr@next-ventures.com

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