ServiceNow Architect

• Practice SAP

• Technologies ServiceNow

• Location Munich / Remote, Germany

• Type Permanent

Perm 
Germany
Remote

Senior ServiceNow Architect 

Senior ServiceNow Architect (m/f/d)
Shape the Future of Enterprise Service Management

Our client is investing heavily in the evolution of its ServiceNow platform and is seeking an experienced ServiceNow Architect to drive the design, governance, and long-term strategy of a complex enterprise environment.

This is an opportunity to take ownership of a business-critical platform supporting multiple functions across IT, Operations, Finance, Supply Chain, and Corporate Services. You will play a key role in defining architecture standards, driving automation initiatives, and ensuring the platform remains scalable, secure, and future-ready.

Your Responsibilities

• Define and own the ServiceNow architecture roadmap and platform strategy.
• Design scalable end-to-end ServiceNow solutions across multiple business domains.
• Lead platform governance, architecture reviews, and technical decision-making.
• Translate business requirements into robust, sustainable ServiceNow solutions.
• Design and optimise CMDB structures, data models, and service mapping frameworks.
• Architect solutions across:
• ITSM
• ITOM
• Discovery
• Event Management
• Asset Management
• Additional ServiceNow platform capabilities
• Drive integration strategies with ERP systems, cloud platforms, monitoring tools, identity management solutions, and third-party applications.
• Design advanced workflows, automation solutions, and platform enhancements.
• Ensure platform performance, security, compliance, maintainability, and scalability.
• Collaborate closely with business and technology stakeholders to deliver long-term platform value.

We're Looking For

• Extensive experience as a ServiceNow Architect within complex enterprise environments.
• Deep understanding of ServiceNow platform architecture and best practices.
• Proven experience designing and implementing large-scale ServiceNow solutions and operating models.
• Strong expertise in:
• ITSM
• ITOM
• CMDB
• Discovery
• Event Management
• Asset Management
• Integrations and Automation
• Experience designing REST and SOAP integrations and enterprise platform connectivity.
• Strong stakeholder management and communication skills.
• Ability to influence senior leadership and drive strategic platform decisions.
• Fluent German and English language skills.

Preferred Qualifications

• ServiceNow CSA and CIS certifications.
• ServiceNow CTA certification.
• Experience with AI-enabled ServiceNow capabilities and automation frameworks.
• Knowledge of ITIL and Enterprise Service Management methodologies.

What's on Offer

• Opportunity to shape the strategic direction of a large-scale ServiceNow environment.
• High visibility role with significant influence across business and technology functions.
• Exposure to enterprise-wide transformation and automation initiatives.
• Long-term career growth within a forward-thinking and technology-driven organisation.
• Flexible working arrangements and a collaborative environment.

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